- How many Road Service calls can I make under my level of cover?
The number of road service calls that you are entitled to depends on your level of cover. RAA Premium and Plus offer unlimited road service calls. Standard members are limited to only 4 free call outs per membership year. Each road service call out over this is charged at $60.
- I have Standard cover. If I do not use my 4 Road Service calls, do they accumulate?
No, Road Service calls do not accumulate from year to year. But your RAA Membership offers much more than just Road Service, so why not find out about the other member benefits.
- Will my Road Service cover my wife/husband/child/friend if they break down?
RAA Road Service only covers the product holder in any vehicle they may be driving at time of breakdown.
Want to ensure other family members are covered? Why not create a group? With discounts on Road Service premiums for each additional group member, RAA Group Road Service provides peace of mind that you and your family are covered for more of life’s motoring challenges.
To create a Road Service group please click here or call 8202 4610.
- Is my motorbike/scooter covered by RAA Road Service?
RAA Road Service does cover motorbikes and scooters.
In the event we’re unable to get your motorbike or scooter back on the road, we will arrange a tow under the normal towing limitations of your RAA Road Service. Please refer to the Road Service Guide for full details on towing limits.
- Does RAA Road Service cover mobility scooter breakdowns?
If you hold any level of RAA Road Service – be it Standard, Plus or Premium – you can call us for Road Service if your mobility scooter breaks down. We'll send out a patrol, who'll attend to try and get you going again.
For more information on Road Service for mobility scooters, please click here.
- What do I do if my vehicle breaks down?
If the vehicle you are driving has broken down, simply call 13 11 11. We will then send an RAA Patrol or Service Provider to assess your vehicle. In 89 per cent of cases, the vehicle is back up and running again after an RAA Patrol or Service Provider has visited. In the instances where we are unable to get the vehicle going, we will arrange for the vehicle to be towed to a place of safety or repair of your choice.
So we can help you as quickly as possible, please be ready to give following information when you phone:
- RAA member number;
- Vehicle details – registration number, make, model and colour of the vehicle;
- Location details – street name, suburb or town, closest intersection, which side of the street you’re on, any distinguishing landmarks; and
- Vehicle fault or problem – an explanation of what happened or appears to be the problem.
After calling us, please stay with the vehicle until help arrives and leave your mobile phone switched on and available.
If there are extraordinary circumstances or you’re worried about your safety, please let the RAA consultant know when calling.
If you’re in South Australia or Broken Hill, your call will be routed directly to RAA. In all other locations throughout Australia, your call will be directed to the local affiliated motoring organisation.
- If I drive a bigger or heavier vehicle, will I still receive Road Service?
An RAA Patrol or Service Provider will attend to your broken down vehicle no matter the size or weight, however, towing/wheel changing for vehicles exceeding 5.5 metres in length, 2.3 metres in width, 2 metres in height or wheel span of 1.8 metres and exceeds 2 tonnes are excluded from Road Service entitlements.
RAA Premium holders are entitled to $300 p.a. for special equipment where a vehicle cannot be towed under the normal towing limitations.
- Does my RAA Road Service cover me in the event of an accident?
RAA Road Service is a vehicle breakdown service aimed at providing you with assistance in the event of an unexpected mechanical or electrical fault/failure only.
For Plus and Premium holders, if you are more than 100 km from home and you are without your vehicle overnight after an accident, you may be eligible for emergency accommodation. Premium customers may also be eligible for emergency hire car. Please refer to the Road Service Guide for full details.
- Am I covered at home?
You are covered if your vehicle has broken down at home. You’re also covered in any vehicle you’re driving throughout Australia.