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Can I have a monitored alarm if I have a pet?
Yes, your alarm system can be tailored to include pet-friendly detectors, which allow small pets to roam throughout your home while the system is armed. Using advanced technology the detector analyses the mass of the pet and ignores animals under 25kgs.
Where is the RAA monitoring centre based?
Our monitoring centre is located within the RAA headquarters on Richmond Road at Mile End. It is an ASIAL (Australian Security Industry Association Ltd) A1 rated facility, the highest industry rating.
Can I still have my alarm monitored by RAA even if it was installed by another provider?
Yes, RAA Secure Services can monitor alarm systems installed by other providers (subject to their compatibility with our monitoring centre).
Does an alarm system really reduce the chances of my home being burgled?
Yes, studies have shown that properties with alarm systems are 3 to 4 times less likely to be burgled. Alarm systems act as a deterrent to burglars, who prefer easy targets where there is less chance of being caught.
What happens if a power outage occurs?
Every RAA alarm system includes a backup battery which will automatically take over during power outages. When the mains power returns, the alarm system will recharge the backup battery.
What happens if my alarm is triggered?
Our monitoring centre will phone your nominated contacts to see if it’s a false alarm. If we are unable to reach your nominated contacts, or it’s confirmed that it is not a false alarm, a security patrol will be sent to your home. For more information click here
Do I need a landline to monitor my alarm?
No, all new RAA security systems are wireless and use the 3G mobile network to connect with our monitoring centre.
Can I use my alarm to protect my family while we’re asleep at home?
Yes, we can tailor your system to include door and window sensors, so you’ll be alerted if someone tries to enter your house.
Can I check what is happening at home when I’m not there?
Yes, we are able to install CCTV cameras in most homes. This will record activity on a hard drive located inside the home, while a smartphone app will allow live viewing of any activity.
Is there an app I can download to check my system via my mobile?
Yes, an RAA monitored alarm system includes the ‘Pocket Secure’ app. This can be used to check the status of your system & allows it to be armed or disarmed from your smartphone.
Do I have to pay the full installation cost up front or is there a payment plan option?
We offer a 36 month interest free ‘flexipay’ plan when you purchase one of our RAA monitored alarm packages. Simply pay a small deposit, then the balance can be paid via direct debit over the next 36 months with no extra costs.
If I’m away and my alarm is triggered, how does the attending RAA security patrol access my property?
We can supply and install a key safe to safely store your keys. With your authorisation our monitoring centre will securely hold the key safe PIN code in case we require access to your home.
Once I have accepted your quote, how long will it be before my security system is installed?
We aim to install your security system within 1-2 weeks of acceptance. For urgent requests we will make every endeavour to install it earlier. Once our technician arrives at your home, most installations can be completed within a day.
How much does it cost for an RAA security patrol to attend my home.
An RAA security patrol call-out is $75. If you sign up for a 3 year monitoring contract with RAA you’re entitled to one free call-out per year, if required.